Yes, you can view the demo version of the LLB Banking app to start with. You will find this by opening the app and tapping "Other options".

If you want to log in to the LLB Banking app and the biometric login isn’t working, you can use your personal password to log in.

In the event that biometric login doesn’t work for an approval (online banking login or payment approval), you can use your device PIN instead of biometrics.

You can now register using just the LLB Banking app. To do this, you will be emailed an activation letter with a QR code and an initial password.

Use of the LLB Banking app is free of charge. You can download the app from the official app stores at any time for free.

However, please note that downloading or using the app may incur charges from your mobile service provider.

You can download the LLB Banking app at any time in the official Apple and Google app stores.

Please note that you should only download the app from the Apple App Store or the Google Play Store.

The new LLB Banking app combines the LLB Group’s previous PhotoTAN app and the Mobile Banking app in one app. 

You can find the quick-link menu on the menu bar via the plus symbol. It offers quick access to actions such as "New payment" and "Buy".

You can also use the LLB Banking app as an approval app for logging in and making transactions in your Online Banking.

Approval takes place through the push procedure: A confirmation code will be displayed to you in the LLB Banking app, and you will need to compare it with the code displayed in your Online Banking. If the codes or transaction data match, you can confirm the log-in attempt or the transaction in the LLB Banking app.

If you do not have an internet connection in your LLB Banking app, you can use the offline mode for approval.

In this case, scan the QR code in your Online Banking and then give approval by entering the code.

Use the magnifying glass to open the filter screen. Here you can search using a search term of your choice or filter by other criteria.

When you switch to the new LLB Banking app, you can decide whether you want to activate the full suite of banking features or only use the app for approvals.

If you only want to choose the approval function to start with and activate all features later on, you can tap "Activate all features" on the login screen at any time.

No, you’re welcome to just use the LLB Banking app for online banking approvals. When activating the app, you will be asked what scope of features you would like to unlock.

You will receive notifications from the notification centre in the top right-hand corner. These will draw your attention to the fact that you have important unread documents, for instance.

Yes, you can activate and manage multiple users in your LLB Banking app.

Yes, you can activate and use multiple users with a different scope of features (all features or only approvals) in the LLB Banking app.

Yes, you can activate your user on multiple devices. Additional devices can be added at any time in Online Banking ("Service > My apps").

Additional users can be activated directly in the LLB Banking app. There are two ways to do this:

Tap on the arrow symbol next to your user number displayed in the app and select the option "Add user".

Alternatively, you can also select the "Camera" symbol at the bottom right.

In both cases, the camera opens for scanning the activation code.

To reset the LLB Banking app, select the symbol to the right of your user number and then select "Reset app".

Be aware that this will delete all activated users.

On the login page, tap the green arrows next to your user number to select a different user and log in.

If you are logged in, you can tap "Change user" on the "More" menu.

If you want to open an account or a custody account, simply tap the three dots in your asset overview, where you can open your desired account or plan.

Certain pages can be exported. To do so, tap the three-dot menu in the top right corner. Here you will find the option to export data in either CSV or xlsx format.

Yes, all payments are always visible under "Orders".

Yes, you can. To do so, tap the three-dot menu on the top right-hand side of your asset overview. Here you can choose whether to display the details or not.

The order page generally lists all your payments. Here you can search for payments, standing orders, exchange orders and currency orders.

On the analysis page, you will find comprehensive analysis options for your portfolio and / or custody account.

In your profile, you have the option to manage your contact details, e-post and activated devices or choose a profile picture, for instance. You can also adjust your analytics settings.

You can use your personal password to log in. Alternatively, you can also log in using your fingerprint or face ID (biometrics); activate this feature in the settings.

To activate biometric login, tap "More" and then "Settings". You can activate the feature here using the "Biometric login" slider.

Tap the three-dot menu in the top right corner. Here you will find the option of generating a PDF either in portrait or landscape format.

You can find the settings under the "More" menu. Here you can change your password, amend your approval options or (de-)activate privacy protection, for example.

You can turn push notifications on or off in the settings. Open the "More" menu, go to your settings and head to the "Push" area, where you can turn push notifications on or off.

Tap "Orders" > "Standing orders". Open the standing order you want to delete and tap the three dots at the top. You will find the "Erase" function here.

Open the payment to be duplicated and tap the three dots at the top. You will find the "Duplicate" function here.

Open the payment to be edited on your orders and tap the three dots at the top. You will find the "Edit" function here.

Open the payment to be deleted on your orders and tap the three dots at the top. You will find the "Erase" function here.

Tap "Orders" > "Standing orders". Open the standing order you want to edit and tap the three dots. You will find the "Edit" action here.

Standing orders can be found under "Orders" > "Standing orders". When you see your standing orders, you can tap the magnifying glass to open the filter function. 

Payments can be found under "Orders" > "Payments". When you see your payments, you can tap the magnifying glass to open the filter function.

Your active standing orders can be found via the "Orders" menu item, where you can access them under "Standing orders".

Yes, you can cancel an exchange order once it has been placed. Exchange orders can be cancelled under "Orders" > "Exchange orders". Please note that exchange orders that have already been executed can no longer be cancelled.

You can trade the following securities in the LLB Banking app:

• Shares
• Bonds
• Funds
• Warrants

Trading with standardised options and futures is not possible with the LLB Banking app.

Buy / sell: market order

With a market order, your security is bought or sold at the best possible price irrespective of how high or low the price of the security is.

Buy: limit

With a limit order, a price is set for the purchase of the securities. The buy order is only triggered if the price reaches or is below the limit. You pay at most the indicated limit.

Buy: stop-buy order

You buy the security only if it reaches or exceeds the defined stop price. If the security reaches the stop price, your buy order will become a market order.

Buy: stop-buy-limit order

This offers additional upward safety for the stop price you specify. The buy order will only be executed between the stop price and the upper limit. The specified upper limit is the most you will pay.

Sell: limit

In the case of a limit order, a price is set for the sale of securities. The security is only sold if it reaches or exceeds the limit. You will receive at least the specified limit price.

Sell: stop-loss order

You sell the security only if it reaches or is below the stop price. If the security reaches the stop price, your sell order will become a market order.

Sell: stop-loss-limit order

This offers additional downward safety for the stop price you specify. The sell order will be executed between the stop price and the lower limit. You will receive at least the specified lower limit price.

Exchange orders may be entered in the following way.

In the LLB Banking app, you can:

• Tap "Buy" in the standard custody account when viewing your assets
• Tap the three dots in any custody account when viewing your assets
• Tap "Sell" in the menu via the plus

Exchange orders can be found via "Orders" > "Exchange orders".

You can use the LLB Banking app 24 hours a day. However, trades on stock exchanges are not processed around the clock. Please consider the exchange trading days, the trading hours on the exchanges in question and LLB’s opening hours. Exchange orders placed via the LLB Banking app will be processed from 8 a.m. to 10 p.m. on bank working days. Exchange orders received after 10 p.m. will be forwarded to the appropriate markets on the next bank working day.

The LLB Banking app shows you the possible stock exchanges for each security. The primary trading venues are listed by default. You can change this manually.

Yes, you can buy or sell existing securities from your custody account itself. Open the desired item in your custody account and tap the three-dot menu at the top right, where you can sell or buy the security.

No, once an exchange order is placed, it can no longer be changed. Please cancel your order and enter a new exchange order. Exchange orders can be cancelled under "Orders" > "Exchange orders". Please note that exchange orders that have already been executed can no longer be cancelled.

You can activate biometric approval in the LLB Banking app. You will then be prompted to confirm your biometric data (Touch ID or Face ID) in the LLB Banking app prior to every approval (log-ins and transactions).

Access to the camera is necessary in order to scan the activation code and, thereafter, IBAN and QR payments.

If you have an additional activated device, you can delete the lost device at any time in Online Banking under "Service > My apps".

Alternatively, our E-Banking Direct team can delete the device if you do not have any other activated devices.

No, your access data is encrypted and only stored at LLB. If you have activated Touch ID or Face ID in the app, this data is stored on your mobile device in a secure location.

To change your password, tap "More" and then select "Settings". Here you will find the option to change your password.

If you have forgotten your password, contact your personal client adviser.

No, once you have converted to the LLB Banking app, your existing PhotoTAN activations will be deleted.

Important: If you have multiple users registered in your PhotoTAN app, all users should be switched to the LLB Banking app before you delete the app.

Before deleting your old device, first activate your new mobile device in Online Banking under "Service > My apps".

If you already deleted your old device, contact your personal client adviser to order a new activation letter.

If you have any questions about the LLB Banking app, you can contact your personal client adviser.

If you do not have a smartphone or tablet but would like to use Online Banking, please get in touch with your personal client adviser.

In order to activate and use the LLB Banking app, you will need to have:

• A valid e-banking contract (including active contract number).
• A mobile device that meets the current technical requirements.

The minimum requirements are iOS 15 and Android 9. If you do not have an appropriate mobile device but would still like to use LLB’s digital solution, please get in touch with your personal client adviser.

Users who are already registered can switch to the new LLB Banking app through LLB Online Banking, provided they are designated for conversion.

After successfully logging in using the PhotoTAN app, you will be prompted to make the switch directly in Online Banking. You can then perform all necessary steps easily and securely online.

After setting up a payment in Online Banking, you’ll receive a push notification to approve the transaction.

Compare the displayed data on your mobile device with the details in Online Banking. To approve the payment, tap on "Approve".

If you didn’t set up the payment or you notice a mistake, tap on "Decline". Payments can also be approved offline. To do so, scan the QR code with the LLB Banking app and then enter the displayed code in Online Banking.