Introduction of the new LLB Online Banking and discontinuation of the old mobile banking app

On 13 April, the new LLB Online Banking will be introduced for all clients of the LLB Group as well as for all e-banking users. The new solution includes an extended range of features, and all previous functions are still available in the new solution.

All data and settings will be transferred to LLB Online Banking. This includes your login data (user number and password), the authentication method (LLB Banking app or PhotoTAN), user authorisations, all data (such as known recipients, historical and pending transactions, etc.) and settings (user settings, personalised table views, etc.).

While the new solution will retain the functions and user data of the previous solution, its introduction will involve some extensive changes. Below we briefly summarise the most important points for you:

• Separation of LLB Online Banking from the LLB website
  As part of the introduction of the new LLB Online Banking, the e-banking view will now be displayed on its own website separate from the LLB website. This means that e-banking data will be displayed in a more user-friendly manner. Following successful login, a new browser tab will be opened containing online banking (or portfolio analysis for Austrian clients). The login process remains unchanged. You can continue to log in using the existing login screen or your bookmarked URL.
• New simplified navigation structure
  The navigation bar will now be displayed on the left (as side navigation) rather than at the top of the page as before. This is essentially the same navigation system that is already used in the LLB Banking app. We have reduced the number of menu items, making it easier to find the function you want.
• Discontinuation of previous mobile banking apps
  The previous mobile banking apps will also be discontinued at the time of the April release. From that point on, the mobile banking functionalities can only be accessed via the LLB Banking app. The LLB Banking app offers significantly greater functionality compared to the previous apps, as (almost) all e-banking functions are available due to the hybrid set-up.

You can find further information about the new LLB Online Banking on our revised portfolio product page as well as in the FAQs.

New order of input fields when entering payments in online banking

In online banking, the order of the sender and recipient fields has been changed and aligned with the existing system of the LLB Banking app. This means that the payment recipient is now also required first in online banking and no longer the sender as before (debit account).

Adjustment of the system for entering and editing recipient data

Due to the new standards in payment transactions, there are changes to the system for entering new recipient data and editing existing recipient data. When entering a new recipient and editing an existing recipient, address information must now be provided in a structured manner. For this purpose, existing fields have been modified and the necessary new fields integrated into the payment entry process.

Existing recipient addresses only need to be updated if you actively edit them. If an existing recipient is opened in edit mode via the recipient database, editing can only be completed if the new mandatory fields are filled correctly. This applies to payment orders and standing orders.

Standing orders entered by LLB are now also visible in e-banking

In e-banking (online banking and the LLB Banking app), standing orders entered by LLB will now also be visible. In the "Orders" menu item, they are visible at the very bottom of the "Standing orders" page (i. e. after the inactive standing orders). Standing orders can be viewed as well as deleted. While it is not possible to edit the LLB standing orders, these can now be re-entered via e-banking if necessary. You can then access the full range of functions for these orders (edit, activate, deactivate and delete).

Additions to money market self-service

In addition to the previous terms of one to twelve months (fixed-term deposit), we also offer terms of two to ten years (time deposit). The minimum investment is CHF 5'000, while for shorter terms CHF 25'000 and CHF 10'000 continue to apply in Liechtenstein and Switzerland respectively. Furthermore, the maximum investment amount per investment has been increased from CHF 100'000 to CHF 250'000. This means that investments in CHF, EUR and USD can also be carried out in self-service outside of trading hours up to a total volume of 250'000 per currency.

Powers of attorney and e-banking authorisations in self-service

Power of attorney and authorisation management is now available in e-banking for natural persons with an individual account and legal entities with cardinality 1 (sole signatory power). For these business relationships, e-banking users now have the option to delete their granted powers of attorney, to change both their own e-banking authorisations and those granted to others, and to view their own powers of attorney. Powers of attorney and e-banking authorisations can be managed via the e-banking user menu. To do so, click on the user name in online banking or on "More" > "Profile" in the LLB Banking app.

Conclusion of e-mail agreements for legal entities in self-service

Legal entities may now also enter into or change their e-mail agreements in self-service. This function is available to the governing bodies, who also have to sign the e-mail agreement digitally according to signature cards. E-mail agreements can be concluded (as is the case for individuals) via the e-banking user menu (click on the user name in online banking or on "More" > "Profile" in the LLB Banking app).

"Order report" functionality now also integrated into the quick-link menu

The "Order report" functionality can now also be found in e-banking in the quick-link menu ("+" symbol) in order to simplify order access.

E-banking cockpit – adjustments in the "Documents" tab

The documents on the "Documents" page within the e-banking cockpit are now displayed grouped according to status. This makes documents for signing easier to find.

LLB Banking app: significant performance optimisations during launch and login

Due to technical optimisations, we have been able to significantly improve the performance of the LLB Banking app during launch and login. Optimisations have also been made to scanning payment orders from the login screen. For example, when scanning a payment (including LiPay), the biometric login is now requested directly if it is activated and no more than one user is activated in the banking app.

LLB Banking app: introduction of the portfolio structure in the LLB Banking app

The portfolio structure is activated as standard for all LLB Banking app users with the April release. This breaks down the respective asset positions in the asset overview according to their underlying portfolios. If you do not need the portfolio structure, it can be hidden at any time via the three-point menu (top right) in the asset overview. Importantly, the settings apply to both LLB Online Banking and the LLB Banking app.

Changes to the portfolio analysis and fund platform

• Portfolio analysis: the "NAV (9 decimal places)" column is now available on the "Cockpit / workplace / portfolio list" and "Tranche details" pages.
• Portfolio analysis: the mouse-over on the "Key performance", "Performance TWR" and "Volatility and Sharpe ratio" pages has been supplemented with information on benchmark values.
• Portfolio analysis (fund platform): a name and description have been added to the Excel export of certain pages.